Bills’ personality makes interacting with him easy. His emotional I.Q. is high. He’s smart, competent, and listens for opportunities to help. During the few “bumps” that arose during my purchase; Bill stayed calm took control and made sure all was taken care of. His valuable input regarding my purchase offer saved me money, ensuring him a smaller commission. Mistakes can be made relying on some one you’ve never met. I got lucky; Thanks Bill!